Refund policy

30-DAY CHANGE-OF-MIND RETURNS

MANEO accepts change-of-mind returns within 30 days of delivery.

To qualify for a change-of-mind return, the product must be unused, unworn and returned in its original condition and packaging. Proof of purchase is required.

Items stamped or personalised with a customer’s name or initials cannot be returned for change of mind. This exclusion does not apply where an item is faulty, incorrectly supplied or otherwise covered by the Australian Consumer Law.

STARTING A RETURN

Please contact MANEO through our Contact page before sending a product back. If your return is accepted, we will provide return instructions and the appropriate return address.

Items returned without first contacting MANEO may take longer to identify and process.

CHANGE-OF-MIND RETURN COSTS

Customers are responsible for the cost and safe return of change-of-mind items. We recommend using a tracked postage service.

The original $20 shipping charge is not refundable for a change-of-mind return.

REFUNDS

Once the returned product has been received and inspected, we will let you know whether the return has been approved. Approved refunds will be issued to the original payment method.

Financial institutions may require additional time to process the refund after it has been issued.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact MANEO as soon as possible if an item is faulty, arrives damaged, is incorrectly supplied or does not match its description.

Your rights under the Australian Consumer Law cannot be excluded or limited by this policy. Depending on the circumstances and whether the problem is major or minor, you may be entitled to a repair, replacement, refund or another remedy.

If a product is confirmed to have a problem covered by the Australian Consumer Law, MANEO will reimburse reasonable return-postage costs. Please contact us before returning the item and retain your postage receipt.

LIFETIME REPAIR GUARANTEE

MANEO products are also backed by our free lifetime repair guarantee. This guarantee operates in addition to, and does not replace, your rights under the Australian Consumer Law.